Legal & Compliance

1. Agreement to Terms

By accessing or using Service Trade OS ("Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Service Trade OS provides a business management platform for service trade professionals, including features for lead management, invoicing, scheduling, communications, and payment processing.

3. Subscription & Billing

Subscriptions are billed on a monthly basis. You authorize us to charge your payment method on a recurring basis. You may cancel your subscription at any time, with cancellation taking effect at the end of your current billing period.

Free Trial: New accounts receive a 14-day free trial. No payment is required to start your trial.

30-Day Guarantee: Founder members are eligible for a full refund within the first 30 days if not satisfied with the Service.

4. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate information and to update your information as needed.

5. Payment Processing

Payment processing is handled by Stripe, Inc. By using our payment features, you also agree to Stripe's terms of service. We are not responsible for any issues arising from third-party payment processing.

6. Limitation of Liability

Service Trade OS shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

7. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

1. Information We Collect

Account Information: Name, email address, phone number, business name, and billing information when you create an account.

Business Data: Customer information, project details, invoices, estimates, and communications you store in the Service.

Usage Data: Information about how you interact with the Service, including features used, pages visited, and actions taken.

2. How We Use Your Information

We use your information to provide and improve the Service, process payments, send transactional communications, and provide customer support. We may also use aggregated, anonymized data for analytics and service improvement.

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating the Service (e.g., payment processors, hosting providers)
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger or acquisition

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. Contact us at [email protected] to exercise these rights.

6. Cookies

We use essential cookies to operate the Service and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

SMS & Phone Communications

By using the communications features of Service Trade OS, you consent to receive SMS messages and phone calls at the number provided. Message and data rates may apply. Message frequency varies based on your usage.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message or by contacting support.

Email Communications

We will send transactional emails related to your account and service usage. Marketing emails can be opted out of via the unsubscribe link in any marketing email.

Prohibited Activities

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited communications, or engage in harassment
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to systems or data
• Impersonate others or misrepresent your affiliation
• Use the Service for fraudulent purposes
• Interfere with the proper functioning of the Service

Enforcement

Violation of this policy may result in immediate termination of your account without refund. We reserve the right to investigate and take appropriate legal action against violations.

Security Measures

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption at rest for stored data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures

Data Backup

We perform regular automated backups of all data. In the event of data loss, we can restore from recent backups.

Breach Notification

In the unlikely event of a data breach, we will notify affected users within 72 hours of discovery, as required by applicable law.